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Shipping & Returns


Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).

Shipping Costs

United States: 
Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $5.95 and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Return Policy

Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging.

Late Returns

Any item returned after 30 days of receipt is not eligible for refund.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Any duties paid for orders shipped to Canada, the UK, or France will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.



Requested Form

Apply for your product placement

If you have not found some product ( manual, catalogue, instruction or software) in our store, you can request to add it through this form.